Practice operations
4 articles on practice operations, written for established coaches, consultants and independent practitioners.
Where Revenue Leaks in a Coaching or Consulting Practice
Draw the path from first contact to paid work and name every point a person can fall out of it. Most practitioners have never done this, and are surprised that the biggest losses are almost never at the price conversation.
Where I Let AI Near a Practice, and Where I Do Not
People cannot reliably tell AI writing from human writing. They punish it severely the moment they believe it is there. And telling them yourself does not buy you credit. Three findings that decide where the line has to sit.
What Belongs in a Client Record
Most practitioners keep session notes and nothing else, which means the practice's memory lives in one head. Here is the short list of fields that make a record useful to somebody other than the person who wrote it.
The Handoff Nobody Owns
The moment a practice takes on its first team member, a new failure mode appears that solo practice never had. Things fall between people. The fix is boring, and the cost of not fixing it is not.