The System UnderneathOctober 7, 20265 min readWhat to Do With a Waiting List

A list of people who want to work with you and cannot is usually described as a good problem. It is not a problem or an asset. It is a decision you have not made, and the list expires while you postpone it.

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The CeilingOctober 1, 20265 min readWhat Happens to Your Business in August

Every service business owner knows which months are dead and almost nobody plans for them. A business delivered entirely live earns in about nine months and spends across twelve, which is a structural problem rather than a seasonal one.

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The System UnderneathSeptember 25, 20265 min readWhat to Offer Clients After a Program Ends

A finished engagement manufactures a person who is better off, warm to you, and has nowhere to go. That is a strange thing to produce deliberately and then ignore, and it is what nearly every service business does.

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The CeilingAugust 30, 20264 min readYour Body of Work Is Already There

You have taught it, written it and said it out loud in rooms for years. The material exists. What was never built is the way somebody finds the right piece of it at the right moment.

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The System UnderneathAugust 30, 20264 min readOne Room Instead of One Slot

The way out of one-to-one delivery is not working faster or charging more. It is that some of what you do stops being delivered one client at a time. That change is harder than it sounds, and for a reason nobody names.

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